Shipping policy

Last updated: September 25, 2026

This Shipping Policy explains how Good Dog Supply Co. processes and delivers orders placed through gooddogsupplyco.shop.

Order processing

Orders are normally processed within 1-2 business days after payment is confirmed. Business days do not include weekends or holidays.

During holidays, promotions, severe weather, or periods of unusually high order volume, processing may take longer. If a significant delay affects your order, we will contact you using the information provided at checkout.

Estimated delivery times

Delivery estimates begin after the order ships; they do not include the 1–2-business-day processing period.

Domestic orders: estimated delivery within 3–7 business days after shipment.

International orders: estimated delivery within 7–21 business days after shipment.

These timeframes are estimates, not guarantees. Carrier delays, weather, customs processing, address issues, and other events outside our control may affect delivery.

Shipping costs

Shipping rates are calculated by the available carrier at checkout. The shipping methods and charges for your order are shown before payment.

International orders have an additional shipping charge. The final international shipping rate is calculated and displayed at checkout before payment.

Free shipping: Not currently offered.

Tracking

A tracking number is emailed when the order ships. Carrier tracking may take some time to update after the package is accepted.

Shipping destinations

Good Dog Supply Co. ships within the United States and internationally. Available international destinations and shipping options are shown at checkout. We do not ship to a destination if no shipping option appears for it at checkout.

International orders may be subject to import duties, taxes, brokerage fees, or customs charges imposed by the destination country. The customer is responsible for these charges. Customs delays are outside our control.

Address accuracy and changes

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, email gooddogsupplyco45@gmail.com as soon as possible. We cannot guarantee an address change after an order has entered processing or shipped.

If an order is returned because the address was incomplete, incorrect, or undeliverable, contact gooddogsupplyco45@gmail.com. We will explain the available next steps and disclose any applicable reshipping charges before the package is sent again.

Delayed, lost, or stolen packages

If tracking has not updated or your package appears delayed, contact the carrier first and then email gooddogsupplyco45@gmail.com with your order number. We will help review the available tracking information and, when appropriate, open a carrier inquiry.

If a carrier marks a package delivered but you cannot locate it, check the delivery area and confirm the shipping address, then contact the carrier and Good Dog Supply Co. Available options will depend on the carrier's findings and applicable law.

Damaged shipments

If your order arrives damaged, keep the product and all packaging and email gooddogsupplyco45@gmail.com promptly. Include your order number and clear photos so we can assess the problem and determine the appropriate resolution.

Return shipping

Customers are responsible for paying return-shipping costs on returns. Review the Refund Policy and contact gooddogsupplyco45@gmail.com before sending an item back.

Split shipments

Items in one order may arrive in separate packages. When available, tracking information will be provided for each shipment. You will not be charged additional shipping solely because we split an order.

Questions

For shipping questions, email gooddogsupplyco45@gmail.com or write

to:

Good Dog Supply Co.

16400 Frederick Rd

Woodbine, MD 21797