Refund policy

Last updated: September 25, 2026

We want you and your dog to be happy with your purchase. If something is not right, please review the policy below and contact Good Dog Supply Co. at gooddogsupplyco45@gmail.com.

Returns

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition in which you received it, with its original packaging and tags when applicable. You must also provide a receipt or other proof of purchase.

To start a return, email gooddogsupplyco45@gmail.com with your order number, the item you want to return, and the reason for the return. If your return is accepted, we will send instructions for returning the item. Items sent back without prior authorization may not be accepted.

Unless we provide a different return location in writing, authorized returns should be sent to:

Good Dog Supply Co.

16400 Frederick Rd

Woodbine, MD 21797

Return shipping

Customers are responsible for paying return-shipping costs on returns. Return-shipping costs are not deducted from a refund unless Good Dog Supply Co. provides a prepaid return label and tells the customer in advance that its cost will be deducted.

Original shipping charges are non-refundable, except when required by law or when the return results from our error.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at gooddogsupplyco45@gmail.com and include your order number and clear photos of the item and packaging. We will review the issue and work with you on an appropriate replacement, refund, or other resolution.

Non-returnable items

The following items cannot be returned: opened food or treats, personalized products, gift cards, or final-sale items.

For health and safety reasons, opened or used pet consumables and hygiene products are non-returnable.

Sale items are final-sale. Gift cards are non-returnable. These rules do not limit any rights that cannot be waived under applicable law.

Exchanges

The fastest way to receive a different item is to request a return for the original item and, after that return is accepted, place a separate order for the replacement. If Good Dog Supply Co. offers direct exchanges, contact us at gooddogsupplyco45@gmail.com for instructions.

Refunds

We will notify you after we receive and inspect your return. If the refund is approved, it will be issued to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the refund.

If more than 21 business days have passed since we approved your refund, contact gooddogsupplyco45@gmail.com.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible at gooddogsupplyco45@gmail.com. We cannot guarantee changes or cancellations after an order has entered processing or shipped.

Questions

For questions about returns or refunds, email gooddogsupplyco45@gmail.com or write to:

Good Dog Supply Co.

16400 Frederick Rd

Woodbine, MD 21797